Mateo | Rugged Field Watch with Durable Canvas Strap | 40mm

Shipping:

Orders are processed within 1–2 business days and shipped with reliable carriers.

Once your order ships, you will receive a tracking number by email so you can follow delivery progress.

Typical delivery time is 6–10 business days.

Returns:

You may request a return within 30 days of delivery if the watch is unused and in its original packaging.

To start a return, just contact our support team we’ll guide you through the process clearly and quickly.

Refunds:

Once we receive and inspect your return, we will notify you.

If approved, refunds are issued to your original payment method within 5–10 business days.

We aim to make your shopping experience transparent, simple, and worry-free.

All Thompson Watch products are covered by a limited 1-year warranty starting from the date of delivery.

During the warranty period, manufacturing defects and workmanship issues related to the watch movement and essential functional components may be repaired or serviced at no additional cost, following inspection and approval.

What Is Covered

✔ Manufacturing defects

✔ Movement and internal functional components

✔ Functional issues caused by production faults

What Is Not Covered

✖ Damage caused by misuse, accidents, or impact

✖ Cosmetic wear, scratches, or normal aging

✖ Water damage unless water resistance is clearly stated on the product page

✖ Battery replacement and normal wear over time

Warranty Claims & Process

If you experience any issues with your watch, please contact our support team via the Contact Page.

Our team will guide you through the warranty process. Proof of purchase and product images may be required for evaluation before service approval.

At Thompson Watch, we are committed to delivering quality products and a transparent, hassle-free support experience.