Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship to the United States and most European countries. All orders are processed from our fulfillment partners and shipped with reliable carriers.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 6–10 business days after dispatch, depending on your location. Once your order ships, you will receive a tracking number via email.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders unless otherwise stated on the product page.

Can I track my order?

Absolutely. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery in real time.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, provided the item is unused, unworn, and in its original packaging.

How do I start a return?

To initiate a return, please contact our support team via email. Our team will guide you through the process quickly and efficiently.

Do your watches come with a warranty?

Yes. All Thompson Watch products are covered by a 1-year limited warranty. This warranty covers manufacturing and workmanship defects related to the watch movement and essential functional components.

What is not covered by the warranty?

The warranty does not cover damage caused by misuse, accidental drops, impact, normal wear and tear, cosmetic damage such as scratches, battery replacement, or water damage unless water resistance is explicitly stated.

Where is Thompson Watch based?

Thompson Watch is operated by Zenith Zoom LLC, registered in the United States.
Address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA

How can I contact customer support?

You can reach our support team anytime via email or through the contact form on our website. We aim to respond to all inquiries within 24 business hours.

Are payments secure?

Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information is fully protected.